Use of Interactive Technology Boosts Patient Satisfaction

Hospitals within six healthcare systems saw dramatic increases in their patient satisfaction scores when using interactive monitors that allow patients to access information about their care and to communicate with staff. The hospitals provided patients with in-room monitors that allowed them to ask clinicians questions about their care, inquire about food menus, request help with minor tasks, read about their medical condition, and access their post-discharge instructions. Satisfaction with educational materials increased by 42 percent and overall patient satisfaction scores increased by at least 10 percent. The healthcare systems included El Paso Children’s Hospital (El Paso TX), Palisades Medical Centre (North Bergen NJ), and University Hospitals Seidman Cancer Center (Cleveland OH).

Source: Fierce Healthcare (www.fiercehealthcare.com).